Shipping
Delivery will be made ex-works Global PC Direct warehouse, freight
paid in accordance with its standard freight policy in effect at the time of
shipment. Global PC Direct will comply with all reasonable shipping and handling
instructions received prior to shipment. Buyer shall bear the cost of normal,
special or express shipping services, which it may request. Global PC Direct may
charge, and Buyer shall pay, a special handling fee for any shipments less than
$1000 in value.
Buyer shall examine the Products promptly upon receipt thereof. No
later than five (5) days after receipt, Buyer shall notify Global PC Direct of
all claimed shortages or damaged Products, or if rejection is intended, shall
specify all grounds there for. Failure to give such notice shall be deemed an
acceptance of the Products as of the date of shipment.
All risks of loss or damage to Products shall pass to Buyer at the
time of delivery to carrier or shipper. Refused orders may be subject to a
cancellation fee of 15% of the invoice value plus all shipping and handling fees
added or invoiced separately for those refused orders
Returns
Products are accompanied by Supplier's written
warranty. Supplier reserves the right to change the warranty and service
procedures set forth in such warranty or otherwise for Products not yet sold by
Buyer at any time without liability to Buyer or to any other person by reason of
any such change.
Buyer shall advise Global PC Direct of any defect in Products
delivered hereunder within 14 days of the invoice date and, without deduction or
offset, upon obtaining prior authorisation of Global PC Direct, Buyer may return
Products found to be defective for replacement. Global PC Direct reserves the
right to require Buyer to return defective Products directly to the Products
manufacturer for replacement according to the manufacturer’s defective Products
return policy. Buyer must pay return freight to Manufacturer and back to them on
DOA and defective products. Global PC Direct will accept return freight charges
for Global PC Direct sales and shipping errors by crediting Buyer’s account
against Buyer’s paid return freight invoices. All returns must receive an RMA
(Return Merchandise Authorisation) number and be returned in the manufacturer’s
original packaging, re-saleable condition, complete and unused. Defective and
DOA returns are tested and Products found not to be defective will be returned
to Buyer and charged freight for both inbound and outbound transit. Credit memos
are issued for use against future orders only when return policies are met.
Global PC Direct shall not be responsible for the cost of labour or
other expenses incurred in repairing or replacing defective Products. Buyer
shall bear the expense of shipping the defective Products to the Manufacturer’s
warehouse and the expense of shipping back to Buyer the repaired or replaced
Products. Buyer shall bear the risk of loss or damage during transit. Buyer
shall follow the procedures laid out in Global PC Direct Buyer Information.
Supplier shall not be obligated to repair or replace Products
rendered defective in whole or in part, by causes external to the Products, such
as, but not limited to catastrophe, power failure or transients, over voltage on
interface, environmental extremes, improper use, maintenance and application of
the Products, or use of unauthorised parts.
